Self Service & Single Point Service

 1.Self Service / What is a Self Service?

• In this type of Food and Beverage Service the guest/customer is required to help himself/herself.
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• Normally food is either kept on a counter or buffet.

• The customer picks up the required food from the buffet.

• Payment is either done prior to the food pickup or after food is picked up.

• The layout for such F&B service type should be done for free guest flow.

2.Single Point Service / What is a Single point service?

• The guest pays for the food and beverage over the counter.

• From the same counter, he/she receive the food and beverage.

• Most of the fast food, takeaways, Kiosk, drive through etc. are examples.

• Automated vending machines are also considered as single point F&B service.

     Prof Gurpreet Singh